| :::General
Frequently Asked Questions::: |
|
|
A: |
What if I don't want to use my credit card over the Internet
? |
|
Q: |
You can click here to
contact our 3rd party company called Emetrix or click here to Email
us, and we will tell you how to do as soon as possible. |
|
|
A: |
What
happens after I send in the order ? |
|
Q: |
You will receive an
email confirming your order shortly after sending the online order
form. Then, within 24 hours, you will receive a second email with your
username and registration code.
If you do not get your
code or if you have lost it (Hey, it happens!:), please email us at
sales@wmasoft.com . Please
include your name, address, email address, and order confirmation
number (if you have it). We will be happy to help you. |
|
|
A: |
I
have lost my registration code, need I purchase the program again? |
|
Q: |
No, you
needn't.
Please send the following details to us for resending your
registration code. and send email to us!
Order ID: ________________________
Software's exact name: ________________________
E-Mail Address used in the order: ________________________
Name used in the order: ________________________
About when you placed the order: ________________________ |
|
|
A: |
I
have not received my registration code! Why? |
|
Q: |
Do not panic! In many
cases, there may be a processed delay. Sometimes, people supplied a
wrong email address. In rare cases, the registered users are
unreachable which due to mis-configured email clients or privacy
control. |
|
|
A: |
Why
the code which I have purchased can not be accepted |
|
Q: |
We advice you to copy
the username and registration code that we supplied to you and do not
have blank before and after the name or registration code. If it also
can not be accepted, you can email us at
support@wmasoft.com and we
will solute it as soon as possible. |
|
|
A: |
I
have more questions - who should I write to? |
|
Q: |
Please send your
additional questions to support@wmasoft.com. |
| |
|
|
| :::Technical
Frequently Asked Questions::: |
| |
|
A: |
Why I can
not rip CD? |
|
Q: |
NOTE: CD track title
only support English if you use another languages you can not rip CD
track. |
|
|
A: |
Why I can
not find my CD drive? |
|
Q: |
You can enter this link and you will
find what you are looking for.
Windows 9X,
Windows NT, Windows 2000, ASPI error issues help |
|
|
A: |
If you failed to extract and encode MP3 from Audio CD, there are
some possible reasons? |
|
Q: |
Your CD-ROM doesn't support audio data extraction.
In this case, Advanced CD Ripper Pro can't work at present. You can
try other software which support analog access method if you can play
your CD with the sound card. The default CD-ROM type was set incorrect
and doesn't accord with your CD-ROM.
Some sectors of your CD were damaged.
In order to keep perfect quality copies of the original music,
Advanced CD Ripper Pro will stop extracting when meet error sectors
and tried several times. You can clean your CD and try again. |
|
|
A: |
Error while writing data to CDR |
|
Q: |
Reason for receiving this message and solutions:
A high CD writing speed is selected and the MP3 decoding speed isn't
fast enough to feed audio data to the CD Recorder. So you should
choose a lower speed while burning MP3 files. But if the source audio
files are all WAV format, a max. writing speed can be used.
The writing process is interrupted by other program. Please try
closing other programs. Disable screen savers, virus software, and
other tasks or applications running in the background.
The CD Writer isn't recognized automatically. MP3 Disc Burner
can automatically detect most SCSI-3/MMC compatible CD Writer and
select the correct driver but not all, please select another driver in
the options page from menu "Preference->Options..." and to have a try.
|
| |
|
|
|
